Contact + FAQs
YOU CAN ALWAYS REACH US.
We pride ourselves on customer support. You can always call and talk to a real person regarding our products, your order, expected delivery, store locations, etc.
3555 India Street, Suite B
San Diego, CA 92103
Have a question? ↓
Check out our FAQs at the bottom of the page – the answers you're looking for may be down below!
Frequently Asked Questions
Nutrition and Ingredients
What is the shelf life of MUIR Energy?
Nine (9) months from the manufacturing date.
Once opened, do MUIR Energy jams and spreads need to be refrigerated?
No. Our products have a very low water content, which allows them to remain shelf stable for at least 6 months from the manufacturing date. This means you can store your Muir jams and spreads in your pantry, desk drawer at work, or your gym bag; or take them with you on a camping or road trip. You can refrigerate our products, but they will get thicker and be harder to spread.
When should I use MUIR Energy before or during a workout?
|Burn Rate||Before Activity||During Activity|
|Fast Burning||5 minutes*||45 - 60 minutes|
|Slow Burning||5 minutes*||60 - 75 minutes|
*Muir Energy metabolizes very efficiently, and is easy on the stomach - the energy it provides is smooth and steady, and subtle - you feel like you can just keep going without a significant spike up or down in perceived energy level.
Most runners start a race with slow burning, with or without mate, then finish the race with fast burning/savory flavors with or without mate. For example, for a half marathon start with Cacao Almond or Cashew Vanilla Mate, by mile 10 eat a Blackberry Thyme, Red Raspberry Mate, or Passion Fruit Pineapple Banana.
What is the difference between slow burning and fast burning energy?
Our Slow Burning gels are made with raw nut and seed butters. Their healthy fats and protein metabolize slow ‘n’ steady, and leave you feeling satiated longer. Combined with our mineral rich, low glycemic electrolyte base, the result is a sustained fuel source for longer adventures.
Our Fast Burning gels are made with dehydrated fruits and vegetables. Removing the water means we can pack in more flavor and nutrition per pouch. The natural simple sugars from fruits and veggies metabolize quickly. Combined with our mineral-rich, low glycemic electrolyte base, the result is a clean ‘n’ fast fuel source for your shorter adventures.
Are Muir Energy products easy on the stomach?
I have a peanut allergy. Is MUIR Energy safe for me?
Yes! All of our products are peanut-free and processed in a peanut-free facility. You are safe to enjoy all of our tasty products.
Why do you use essential oils?
To maintain the minimalist approach to our formulations. The essential oils we use are carefully chosen for their flavor, homeopathic magic and powerful preservative properties. All in one drop!
I’ve been using MUIR in extremely cold temperatures and it seems to be freezing on me. What can I do about this?
MUIR is made with real food ingredients and real food freezes or thickens considerably at low temperatures. However, we have found that body heat is an effective antidote to combat these thermal effects. Put your MUIR pouch in your hand a few minutes before use, or keep it in a pocket close to your body, and let heat transfer do the rest.
MUIR Energy is thicker than other gels. Why is that?
Bacteria and pathogens proliferate in an aqueous environment. To keep their products food safe, thinner or watery gels must use synthetic preservatives. We use exclusively real food ingredients with no synthetic preservatives. We have accomplished this by reducing the water activity in our products. This results in a thicker, more viscous - as well as more flavorful, nutritionally and calorically dense - product.
Ordering and Shipping
Where can I find MUIR Energy besides the website?
From time to time we offer sales and discount codes on select products. Only one discount code is allowed per order. If you're trying to use a code and it doesn't work:
1. It is no longer valid. This is the most likely reason. If you have that is no longer valid, contact the person who gave you the code and let them know.
2. Your order does not qualify for a discount. Sometimes discount codes only apply to certain orders. Often, orders must be $25 or greater for a code to work. Other times only certain products or categories will be discounted. For example, discounts typically don't apply to jars.
3. You have already used this coupon. Most of our discounts are single use, so if you have used this discount code in the past, there is a good chance it will not be valid for a second purchase.
4. We're having a site-wide sale. Sometimes we have site-wide sales, you'll know because prices of certain products will be slashed and lower prices will show up next to them.
How does free shipping work with discounts?
Free shipping is based on the net price of the order, i.e. the price of the order after the discount is applied.
• To receive free shipping with a 10% discount, you’d need to spend $83.33 or more. --> $83.33 - $8.33 (10% off) = $75.00 = free shipping.
• To receive free shipping with a 15% discount, you'd need to spend $88.24 or more
• To receive free shipping with with a 20% discount, you'd need to spend $93.75 or more
• To receive free shipping with a 25% discount, you'd need to spend $100 or more
Can I get a refund on my order?
Yes. Email us at firstname.lastname@example.org to request a refund. If we have not yet shipped your order, we will issue you a full refund right away. If we have already shipped your order, kindly ship the order back to us - once we have received it, we will issue you a refund (product only).
Are you a business wanting to sell MUIR internationally?
We are still a small company and have been focussed on growing our business in the US. However, there is increasing interest in MUIR internationally, so we are planning to expand into the global market soon.
If you are interested in retailing or distributing MUIR internationally, we suggest you first start by purchasing some Muir from us directly, to make sure it aligns with your expectations and customer base. To do this, please visit our website to select the products and flavors you’d like to purchase. Email your order, along with your shipping address, to email@example.com, and we’ll provide you a quote for the total cost (MUIR product + shipping).
Do you ship to Canada?
Yes, we do. Canadian retail (D2C) and wholesale (B2B) customers can place orders directly through our D2C and B2B online stores. Although we do not provide a free shipping threshold for international customers, we do offer multiple shipping options - from standard shipping to expedited.
Are you a customer based outside the US, wanting to buy MUIR?
Currently, we only ship within the US and to Canada. Soon, however, we plan to offer shipping to customers based in the UK, Europe, Scandinavia, New Zealand and Australia. Please check our FAQ, or contact us, for updates.
Does MUIR distribute internationally?
At the moment, we are not big enough to offer MUIR at distribution prices. We hope to, by the end of 2021. Please reach out to us in Q4 and we will update you.
Do you offer collaboration opportunities?
Our 2021 MUIR Mavericks applications are closed. However, we do engage with impressive individuals for short term projects, to help expand the MUIR community. If you want to be considered for such a project, contact social@muirenergy,com, and let us how you think you can help, and we'll get back with you!